Stay Arctic
Cool. All Day.
The world's first AI-adaptive neck fan that senses your body heat and auto-adjusts in real time. Hands-free cooling, engineered for life in motion.
science of cool.
instant relief.
matter.
at mid speed
Level (min speed)
incl. battery
USB-C fast charge
+ 1 AI Auto mode
rating
Charge Time
guaranteed
Real relief.
Neck Air Conditioner Fan Pro
Free Returns
Warranty
Shipping
Refund Policy
Refund Eligibility
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may be eligible for a refund under the following conditions:
- Items must be unused and in their original condition
- Products must be in original packaging
- Proof of purchase is required
Refund Timeframe
You have 30 days from the date of delivery to request a refund. Refund requests made after this period may not be accepted.
Once we receive and inspect your return, we will process your refund within 5-10 business days. The refund will be issued to your original payment method.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team with your order number
- Provide the reason for your refund request
- Wait for return authorization and instructions
- Ship the item back to us using the provided return label
- Once received, we'll inspect the item and process your refund
Product Condition Requirements
To be eligible for a refund, returned items must meet the following conditions:
- Items must be unworn, unwashed, and undamaged
- All tags and labels must be attached
- Original packaging must be included
- Items must not show signs of use or wear
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
If you received a defective or incorrect item, we will provide a prepaid return label at no cost to you.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Downloadable software or digital products
- Personal care items
- Sale or clearance items
- Custom or personalized products
Questions About Refunds?
If you have any questions about our refund policy, please contact us at support@chillzone.com or call us at 1-800-123-4567.